Once we have received your order for customization, we will generate a proof confirming the urn shape and size, fill color, font, and the layout of how the inscription will look. This proof will be e-mailed to the address you have supplied us at checkout to check for errors and/or changes. This proof allows you to check and make sure everything is spelled correctly, the correct image has been selected and that we have properly understood what you are asking for.
Your urn will not be finished until a signed approval is received via fax, or an e-mail reply with written notification of approval is received.
If no approval has been received by 2-3 days after a proof has been sent, we will make a courtesy call to confirm that the proof has been received. Once a proof is confirmed received by a customer, the customer has 2 weeks to approve it. If no approval is received by that time, the order will be cancelled.